FAQ

FAQ

Here you can find answers to our most frequently asked questions – whether about the products themselves, online shopping or your customer account. If you have any further questions, we will be happy to assist you personally.

Payment
Which payment methods are possible while ordering?

We accept the following payment methods: PayPal, Google Pay and payment by credit card (Visa, Mastercard, American Express and Discover).

How do you ensure secure payment?

All transactions are transmitted securely. The MAYADORO website is secured by SSL encryption to protect your personal and payment information. Please note that MAYADORO does not store your credit card details.

Repair and Care
Can my dog play with the MAYADORO dog collar / harness? Is the technique save?

While our collars and harnesses are designed to be durable and the fastening of the charms are made of stainless steel, common sense dictates that fine jewellery collars and harnesses are not intended to be used in unsuitable situations. If you dog scratches at its collar or plays roughly with other dogs or engages in unsuitable activities we encourage you to remove their collar to prevent damage to the leather or losing the charms. For you own safety we recommend regular inspection of the jewellery charms and to retighten the chams with the screwdriver.

Never leave your dog unattended when wearing a precious piece of MAYADORO.

Can I use the same jewellery charms for the bracelet as well as for the dog collar and harness?

Yes, the charms are identical and can be used and interchanged as desired for all bracelets, dog collars and harnesses.

Do I receive a packaging with the purchase of a MAYADORO product?

Every order comes with an exclusive MAYADORO pouch, Made in Italy. This pouch is ideal for storing your MAYADORO products or carrying it while traveling.

What kind of gold is used for MAYADORO Fine Jewellery?

Jewellery from MAYADORO containing yellow gold is 14ct, which is also 100% nickel free.

Do you use real diamonds? What kind of diamonds are used?

Yes, all diamonds used by MAYADORO are classified as VS/G and in the near top-grade classified as “very good”. We guarantee conflict free diamonds purchased from official retailers in agreement with the Responsible Jewellery Council (RJC).

The Responsible Jewellery Council (RJC) is an international association of companies from the gold and jewelry sector. The members commit to complying with the following key elements of the RJC Code of Practice:

  • Corporate ethics
  • Human rights
  • Environmental responsibility
  • Social responsibility
Warranty
Do I have a warranty on my MAYADORO products?

Our fine, handmade MAYADORO products are subject to a 24-month warranty from the date of purchase to cover any manufacturing errors.

We will replace or repair the product free of charge during this period, excluding normal wear and tear.

Never leave your dog unattended when wearing a precious piece of MAYADORO.

Warranty returns

All products covered by our warranty can be returned free of charge if returning from within Switzerland.

For warranty returns from outside Switzerland, please note that MAYADORO does not cover the cost of warranty returns outside of Switzerland.

What if a MAYADORO product is lost or stolen?

Unfortunately, our warranty does not cover the loss or theft of any pieces. We would advise you to contact your home, contents or travel insurance company to make a claim with them directly. We are happy to provide any proof of purchase information that you may need, to request this information please contact us at contact@mayadoro.com.

Disclaimer

All MAYADORO items are accessory items only, the makers assume no liability.

The use of the product and safety of the dog and handler is completely at the purchaser and/or user’s discretion and responsibility.

Please note that the wear and use of pet jewellery should always be supervised.

MAYADORO jewellery is a decorative accessory for your pet and should only be worn for the stated purpose.

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